FAQ
How long is a showroom visit?
Allow at least 1 hour for a consultation if you are choosing a faucet or two, or a new toilet. If you are doing more than one bath, or a complicated kitchen or bath renovation project, we recommend allowing 2.5 to 3 hours. If you’re not sure, just give us a call to make an appointment.
What should I bring with me to my showroom visit?
In order to get the most out of your visit to our Peabody Auburn showroom, we recommend you bring measurements and photos of the areas involved in your project, your desired timing for beginning and completing your project, an idea of your budget, whether you will be working with a trades professional such as a contractor or designer, and some photos of any products you have seen which you like.
Do you have working showroom displays?
Yes, some of our tubs, toilets, faucets, and shower systems are fully functional.
How long is a showroom visit?
Allow at least 1 hour for a consultation if you are choosing a faucet or two, or a new toilet. If you are doing more than one bath, or a complicated kitchen or bath renovation project, we recommend allowing 2.5 to 3 hours. If you’re not sure, just give us a call to make an appointment.
Must I schedule a showroom appointment?
You are always welcome to visit our showroom in Auburn to browse. If you would like our showroom consultant to reserve dedicated time for you, we recommend scheduling an appointment here.
When will I receive the pricing for my project?
This depends on the size and complexity of the quotation; however, after you have met with your showroom consultant, they can usually provide pricing within one business day.
Do you install kitchens and baths?
We do not have an installation crew, but we can recommend reputable, trained professionals who can meet the expectations for your project.
What if I need to change my order after it has been placed?
Massachusetts plumbing sanitation laws prohibit the return of any item that has been opened or used. Stock items returned unopened and unused within a 30 days will not incur a restocking fee. However, special product orders that are customized to your specified color, shape, or size are harder to return. If a vendor has already filled the order, we can work on your behalf to try and return it. For vendors that do take the item back, please keep in mind that they will always charge a restocking fee of up to 30%. Please also keep in mind that the 30-day window starts when we receive the item, not when you take delivery. Therefore, we ask that you carefully consider your decision regarding custom products before ordering.
Will you deliver my materials to my job site?
Yes, we offer free curbside delivery within 30 miles of our showroom in Auburn, MA for free. We’ll also deliver or ship your order anywhere in the country.